Shipping Made Easy

Shipping Made Easy

Shipping Policy

At Oh!Teq, we deliver fast, reliable, and convenient shipping worldwide. By placing an order, you agree to the terms below.

Free Standard Shipping Premium Tracked Option Global Coverage

Order Processing

  • Orders are processed within 2 business days of payment.
  • Dispatch days: Monday–Friday, excluding national holidays.
  • During peak demand or supply constraints, processing may take longer. We’ll notify you of any delays.

Shipping Costs

  • Free Standard Shipping on all products.
  • In special cases causing extra shipping costs, we cover the difference at no charge to you.
  • If you were asked to pay additional fees, email support@ohteq.com with proof. Once approved, we’ll reimburse via your preferred method (e.g., PayPal or bank transfer).

Shipping Time

  • Standard shipping: typically 3–15 business days, depending on destination.
  • Due to specific regulations for power bank products, standard shipping may take slightly longer.

International Orders: Customs Duties & Taxes

  • We typically use YunExpress for the first leg to reduce transit time and potential duties.
  • Final-mile carriers may include USPS, DHL, FedEx, DPD, EMS, and local postal services.
  • Most products are duty-free, we cover customs in most countries.
  • If you request a different carrier, you’re responsible for customs clearance, duties, and added logistics costs.
  • If a shipment returns due to missing customs cooperation, the buyer covers related handling fees (based on order amount).

Order Tracking

  • When your order is handed to the carrier, you’ll receive an email with a tracking number and link.
  • You can also track via 17TRACK (supports most couriers).
  • If you don’t see the email, check your spam folder or contact us.

Delivery Issues

Damaged Parcels
Lost Parcels
  • If a package is lost in transit, we will reship a replacement at our expense.
  • If a package is returned and destroyed after excessive local storage time, the customer bears the loss. Reshipping may be possible if the customer pays the shipping fee.
  • If tracking shows “Delivered”, try:
    • Check with household members.
    • Ask the carrier for the precise drop-off location.
    • Review nearby security camera footage around the delivery time.
    • If still missing, file a claim with the carrier or local authorities.

Shipping Address Changes

  • Address changes are possible only before dispatch.
  • After dispatch, please contact your local postal service to request updates.
  • If a parcel returns due to an incorrect address:
    • We’ll request updated details to reship. Postage may apply.
    • If we cannot reach you within 15 days, the parcel may be disposed. No refund will be issued.

Cancellations

  • Orders can be cancelled before dispatch.
  • After dispatch, cancellations aren’t possible. Please see our Returns Policy.